four listening skills to retrace other path
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Then, use four powerful listening skills to retrace the other person’s Path to Action to its origins.
- Ask. Start by simply expressing interest in the other person’s views.
- Mirror. Increase safety by respectfully acknowledging the emotions people appear to be feeling.
- Paraphrase. As others begin to share part of their story, restate what you’ve heard to show not just that you understand, but also that it’s safe for them to share what they’re thinking.
- Prime. If others continue to hold back, prime. Take your best guess at what they may be thinking and feeling.
Link:: Crucial Conversations
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Crucial Conversations
Книга рассказывает о навыки проведения важных разговоров. При этом под важным разговором понимают любой разговор,...