to offer an apology, your motives have to change
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Now, an apology isn’t really an apology unless you experience a change in heart. To offer a sincere apology, your motives have to change. You have to give up saving face, being right, or winning in order to focus on what you really want.
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Crucial Conversations
Книга рассказывает о навыки проведения важных разговоров. При этом под важным разговором понимают любой разговор,...