everyone holds everyone else accountable—regardless of level or position

Создано 2023-05-20 · Обновлено 2023-07-11

What’s behind their success? It all comes down to how people handle crucial conversations. Within high-performing companies, when employees fail to deliver on their promises, colleagues willingly and effectively step in to discuss the problem. In the worst companies, poor performers are first ignored and then transferred. In good companies, bosses eventually deal with problems. In the best companies, everyone holds everyone else accountable—regardless of level or position. The path to high productivity passes not through a static system, but through face-to-face conversations at all levels.

Link:: Crucial Conversations

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Crucial Conversations

Книга рассказывает о навыки проведения важных разговоров. При этом под важным разговором понимают любой разговор,...