Questions to determine who matters

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To determine who matters, ask these questions:

  • Who’s most important to get agreement from?
  • Who’s most important to serve?
  • What words might make them defensive?
  • What words might put them at ease?
  • How open are they to change?
  • How will this affect their lives?
  • How does the current state of things look to them? Is that good or bad?

Link:: How to make sense of any mess

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