Questions to identify the mess

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To start to identify the mess you’re facing, work through these questions:

  • Users: Who are your intended users? What do you know about them? How can you get to know them better? How might they describe this mess?
  • Stakeholders: Who are your stakeholders? What are their expectations? What are their thoughts about this mess? How might they describe it?
  • Information: What interpretations are you dealing with? What information is being created through a lack of data or content?
  • Current state: Are you dealing with too much information, not enough information, not the right information, or a combination of these?

Link:: How to make sense of any mess

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